SLA/SLO target
Availability percentage, service hours, maintenance windows, error budget and reporting cadence.
SO-TECH / SLA RECOVERY
SLA/SLO and RPO/RTO checklist
We document measurable availability rules before launch: SLA/SLO, RPO/RTO, backup policy, recovery test, monitoring, incident response and maintenance windows.
SLA/SLO
RPO/RTO
recovery test
incident response
Which search requests this page answers
We cover commercial and engineering scenarios for server infrastructure choice: TCO, checklist, migration, SLA/SLO, RPO/RTO and ownership.
What the SLA/RPO checklist captures
The checklist turns availability, backup and recovery promises into verifiable metrics and owners.
Backup policy
Backup frequency, retention, immutable copies, storage tier and data owner approval.
RPO/RTO window
Maximum data loss, recovery time objective, restore sequence and business acceptance criteria.
Incident response
Alert route, escalation owners, MTTA, MTTR, communication channel and post-incident review.
When this checklist matters most
It matters most for ERP, databases, ecommerce, file storage and services where downtime quickly becomes money.
ERP and database recovery
Transaction consistency, backup restore, latency, user access and go/no-go validation.
Web and ecommerce availability
Traffic peaks, monitoring signals, CDN/DNS dependencies, incident route and rollback conditions.
Storage and backup contour
Retention cost, restore confidence, DR scenario, immutable backup and periodic recovery tests.
What the team receives
The output is an operations document usable in the contract, launch, monitoring and recovery validation.
SLA/RPO runbook
Metrics, owners, alerts, maintenance windows, escalation and reporting rules.
Recovery test plan
Restore steps, validation checklist, timing, data consistency checks and evidence log.
Services for SLA and recovery
Use this checklist together with backup, storage, database and migration decisions.
RPO/RTO, retention, immutable backup and restore confidence.
Open serviceRecovery drill, restore validation, failover rollback and audit-ready evidence.
Open service: Server backup disaster recovery drill runbookCloud/IaaS SLA, budget guardrails, scaling triggers, backup, rollback and ownership proof.
Open service: Cloud server SLA cost control checklistSecurity monitoring alerts, SIEM logging readiness and incident response ownership matrix for SLA operations.
Open service: DDoS VPN firewall SIEM readiness checklistDatabase failover readiness, backup restore evidence pack and SLA sizing for critical data.
Open service: Database SLA replication sizing checklistLow latency ERP workload, backup RPO/RTO, server sizing proof and production readiness runbook.
Open service: 1C ERP low latency SLA checklistBitrix server SLA, cache/agents runbook, D7 proof and IndexNow readiness for production.
Open service: Bitrix highload performance SLA checklistApplication platform with SLA checklist, support model runbook and production handover proof.
Open service: PaaS SLA ownership readiness checklistStorage tiers, retention cost and recovery scenarios.
Open servicePostgreSQL, MS SQL, high IOPS, replication, backup and restore test requirements.
Open service: Database performance and backup checklistConsistency, restore validation, IOPS and latency checks.
Open serviceCutover, rollback and recovery validation for production moves.
Open serviceFAQ
Is RPO/RTO the same as SLA?
No. SLA/SLO describes service availability and quality targets. RPO/RTO describes acceptable data loss and recovery time after an incident.
Can backup be trusted without a recovery test?
For production systems it should not. The checklist requires a recovery test, validation evidence and owners before launch.
Build the SLA/RPO checklist
Describe critical services, allowed downtime and backup: we will prepare SLA/SLO, RPO/RTO, recovery test and incident response rules.
Send a request or contact us about the project: a SO-TECH engineer will estimate TCO, compare SLA/SLO, backup, RPO/RTO and help choose the server model for your budget, workload and launch timeline.